Admin Customer Service Specialist

Join PT Global Support Solutions, a leading provider of premium customer service solutions in Jakarta! We are seeking a dynamic Admin Customer Service Specialist to deliver exceptional administrative and client support in a fast-paced, modern work environment. As part of our dedicated team, you will be the backbone of our customer service operations, ensuring smooth and efficient processes from the back office.

In this role, you will handle a variety of administrative tasks, manage customer data, and support our Customer Service Representatives with tools like Salesforce and Zendesk. This is your chance to grow within a company that values innovation, teamwork, and continuous learning. If you are passionate about customer service and eager to make a difference, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

• Manage customer data and ensure accuracy in our CRM system, Salesforce.
• Process and respond to customer inquiries via email and phone, maintaining high standards of professionalism.
• Assist Customer Service Representatives by handling complex issues and providing necessary information.
• Schedule and coordinate appointments, meetings, and events, ensuring timely follow-ups.
• Create and maintain comprehensive reports and documents using Microsoft Office Suite.
• Support the team with administrative tasks such as inventory management and office supplies.
• Monitor and manage customer service tickets in Zendesk, ensuring timely resolution.
• Collaborate with cross-functional teams to improve customer service processes and outcomes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum 2 years of experience in administrative or customer service roles, preferably in a corporate or service-oriented environment.
• Proficient in using Salesforce and Zendesk for customer service management.
• Excellent written and verbal communication skills in English and Indonesian.
• Strong organizational skills with the ability to manage multiple tasks and deadlines.
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
• Customer-centric mindset with a passion for delivering exceptional service.
• Ability to work in a fast-paced environment and adapt to changing priorities.

🛠️ Keahlian

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